THE NOT OKAY CLUB
Website Terms & Conditions · Return Policy · Product Disclosures
Effective Date: June 2026
1. Introduction & Acceptance of Terms
Welcome to the Not Okay Club ("we," "us," "our," or "the Company"), a fine jewelry business specializing in hand-painted porcelain and gold-filled jewelry. These Terms and Conditions ("Terms") govern your access to and use of our website located at www.notokayclub.com (the "Site") and any purchase you make through our Site or affiliated sales platforms including but not limited to Etsy.
By accessing or using our Site, placing an order, or completing a purchase, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, please do not use our Site or purchase our products.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site following any changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
2. Product Descriptions & Handmade Nature of Goods
2.1 Handmade & One-of-a-Kind Nature
All Not Okay Club jewelry pieces are handmade by the artist using hand-painted porcelain and gold-filled findings. Because each piece is made by hand, no two pieces are identical. Slight variations in shape, size, glaze color, lettering weight, and overall appearance are inherent to the handmade process and are not considered defects.
By purchasing from us, you acknowledge and accept that your piece will be unique and may differ in minor ways from photographs shown on the Site.
2.2 Natural Imperfections, Scuffs & Surface Variations
Porcelain is a natural material that responds to the firing process, the application of underglazes and gold luster, and handling during production. The following are considered normal, expected, and non-defective characteristics of all our pieces:
Minor surface variations, texture differences, or slight unevenness in glaze application
Small pinhole pores or micro-bubbles in the porcelain surface
Slight color variation between pieces or from product photography due to screen calibration differences and natural glaze behavior in the kiln
Minor variations in the weight, thickness, or dimensions of individual pieces
Light surface marks, tool impressions, or handling marks that occurred during the handmaking process
Slight irregularities in hand-lettered or hand-painted text — this is the nature of hand-painted work and part of what makes each piece unique
Gold luster may appear slightly brighter or more matte depending on firing conditions; minor variations are normal and expected
Natural firing marks or kiln effects on the back or underside of pieces
These characteristics are features, not flaws. They are evidence of the handmade nature of your piece and are not grounds for a return, refund, or exchange.
If you have concerns about the condition of your specific piece upon receipt, please contact us at the email address below within 48 hours of delivery with photographs. We will review each concern individually at our sole discretion.
2.3 Gold-Filled Findings
Our jewelry findings — including chains, clasps, jump rings, bails, and ear wires — are made with 14k gold-filled material unless otherwise specified. Gold-filled is not the same as solid gold or gold-plated. Gold-filled consists of a solid layer of gold bonded to a base metal core. With proper care, gold-filled jewelry is durable and long-lasting. However:
Gold-filled findings may show normal wear over time with heavy use
Exposure to water, chemicals, perfume, lotions, and cleaning products may accelerate wear
We recommend removing jewelry before bathing, swimming, exercising, or applying products
Normal wear and aging of gold-filled findings is not considered a defect and is not covered under any return or replacement policy.
2.4 Product Photography
We make every effort to accurately represent our products through photography. However, colors, finishes, and scale may appear differently on your screen depending on your device's display settings. Minor differences between product photographs and the actual piece you receive are expected and are not considered misrepresentation or grounds for return.
3. Return, Exchange & Refund Policy
3.1 All Sales Are Final
ALL SALES ARE FINAL. The Not Okay Club does not accept returns, exchanges, or cancellations for any reason, including but not limited to:
Change of mind or buyer's remorse
The piece looking different from what you expected based on photography
Natural variations, imperfections, or characteristics of handmade porcelain as described in Section 2
Incorrect size selection by the buyer
The piece being purchased as a gift that was not well-received
Delayed shipping or customs delays outside our control
We strongly encourage you to read all product descriptions carefully, review all photographs, and contact us with any questions before completing your purchase. We are happy to answer questions, provide additional photographs, or discuss a piece in more detail prior to purchase.
3.2 Damaged or Incorrect Items
We take great care in packaging every order. In the rare event that your item arrives damaged in transit or you receive an incorrect item, please contact us within 48 hours of delivery at the email address listed below. You must include:
Your full name and order number
Clear photographs of the damaged or incorrect item
Clear photographs of the packaging as received
We will review each claim at our sole discretion and may, at our option, offer a replacement, store credit, or partial refund. Determination of damage eligibility is made by us based on the photographs provided. We reserve the right to decline claims that do not meet these requirements or are not submitted within the required timeframe.
Damage caused by customer misuse, improper storage, accidental dropping, or normal wear and tear is not covered.
3.3 Order Cancellations
Orders may not be cancelled once placed. Because our pieces are made to order and production begins promptly upon order receipt, we cannot accommodate cancellation requests. Please review your order carefully before completing checkout.
3.4 Custom & Personalized Orders
Custom or personalized pieces are non-returnable, non-exchangeable, and non-refundable under any circumstances. By commissioning a custom piece, you accept full responsibility for the specifications provided and acknowledge that customized items cannot be resold.
4. Shipping & Delivery
4.1 Processing Times
Because all pieces are handmade, production time varies. Estimated processing times are listed on each product page and are estimates only, not guarantees. Handmade production timelines may be affected by studio availability, kiln schedules, and order volume.
4.2 Shipping Carriers & Tracking
We ship via USPS, UPS, or FedEx at our discretion. Tracking information will be provided when your order ships. Once a package has been handed to the carrier, we are not responsible for delays, losses, or damages that occur during transit.
4.3 Lost or Undelivered Packages
If your tracking information shows a package as delivered but you have not received it, please check with neighbors and your local carrier before contacting us. We are not responsible for packages marked delivered by the carrier. For packages that appear lost in transit, please contact us and we will work with you to file a claim with the carrier where applicable.
4.4 International Shipping
We ship internationally where available. The buyer is responsible for all customs fees, duties, import taxes, and any additional charges imposed by the destination country. We are not responsible for delays caused by customs processing. International orders are not eligible for return or refund due to customs-related delays.
4.5 Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an undeliverable address, the buyer will be responsible for the cost of reshipping.
5. Pricing, Payment & Taxes
All prices are listed in US Dollars (USD). We reserve the right to change prices at any time without notice. Prices in effect at the time of your order will be honored. We collect sales tax where required by law. Payment is processed securely through our payment providers; we do not store credit card information.
6. Intellectual Property
All content on the Not Okay Club website, including but not limited to text, photographs, designs, logos, product imagery, brand name, taglines, and graphic elements, is the exclusive intellectual property of The Not Okay Club and is protected by applicable copyright, trademark, and other intellectual property laws.
You may not reproduce, copy, distribute, republish, upload, post, or transmit any content from this Site without our express prior written permission. Unauthorized use of our intellectual property may result in legal action.
The name "The Not Okay Club," associated marks, and product designs are proprietary to the Company. Any use of our brand name, logo, or product imagery without permission is strictly prohibited.
7. Disclaimers & Limitation of Liability
7.1 No Warranties
THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE NOT OKAY CLUB DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
7.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE NOT OKAY CLUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR PURCHASE OF OUR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR PURCHASE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT AT ISSUE.
7.3 Jewelry Safety
Our jewelry contains small components and is not suitable for children under 12. If you or any household member has a known metal sensitivity or allergy, please contact us before purchasing to discuss the materials used. We are not liable for allergic reactions or sensitivities to any materials used in our products.
8. Privacy Policy Summary
We collect personal information you provide to us (name, email address, shipping address, payment information) solely for the purpose of processing your order and communicating with you about your purchase. We do not sell your personal information to third parties. Payment information is processed securely by our payment providers and is not stored by us. By purchasing from us, you consent to our collection and use of your information as described above.
If you sign up for our email list, you consent to receive marketing communications from us. You may unsubscribe at any time.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Virginia, and you consent to the jurisdiction of such courts.
Before initiating any formal dispute, we encourage you to contact us directly to attempt to resolve any concerns informally. We will make reasonable efforts to address your concerns promptly and in good faith.
10. Severability & Entire Agreement
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. These Terms constitute the entire agreement between you and us with respect to your use of the Site and supersede all prior agreements, representations, and understandings.
11. Contact Us
If you have any questions about these Terms, our products, or your order, please contact us at:
The Not Okay Club
Email: hello@notokayclub.com
Website: www.notokayclubcom
We aim to respond to all inquiries within 2-3 business days.